Returns & Refunds

If something's wrong, we'll fix it

We check orders before they go out, but things do occasionally go wrong in transit.

Damaged, faulty, or the wrong item

Tell us within 5 days of delivery and we'll make it right — a replacement, or your money back.

Send us a photo or short video of the problem on WhatsApp along with your order details. That's all we need. It lets us sort it out immediately instead of going back and forth, and it means we can raise it with our supplier.

Once approved:

• We send a replacement free of charge, or
• We refund you in full within 7 days

If the fault is ours — damaged, faulty, or we sent the wrong thing — we cover the return delivery. You're not paying for our mistake.

Changed your mind

If you simply don't want it, let us know within 5 days and you can return it, provided it's unused and in its original packaging. For a change of mind, the return delivery is at your cost.

What we can't take back

For hygiene reasons we can't accept returns on used items that go in the mouth or on the skin — chopsticks, straws, gloves and similar — unless they arrived faulty or sealed and damaged.

How to start

Message us on WhatsApp at +961 76 147 793 with your order number, what's wrong, and a photo or video. We reply and sort it out.