Refund policy

Returns and refunds

We check every order before it leaves us, but things can go wrong in transit. If your order arrives damaged, faulty, or it's the wrong item, we'll refund you.

What we accept

We accept returns for damaged, faulty, or incorrect items only. We don't accept returns for change of mind, so please read the product description before you order — and message us on WhatsApp if you're unsure about anything. We'd rather answer a question than have you receive something that isn't what you expected.

Tell us within 5 days

Message us on WhatsApp at +961 76 147 793 within 5 days of delivery with your order number, what's wrong, and a photo or short video of the problem.

The photo or video is all we need. It lets us settle it straight away instead of going back and forth, and it means we can raise it with our supplier.

What happens next

Once we've approved it, we refund you in full. Orders are paid cash on delivery, so refunds are returned to you in cash, or by another method we agree with you at the time. You'll have it within 7 days of approval.

We don't send replacements — a refund is the only remedy we offer, so you're free to order the item again if you'd like to.

Return delivery

If the fault is ours — the item arrived damaged or faulty, or we sent the wrong thing — we cover the return delivery. You're not paying for our mistake.

Items we can't take back

For hygiene reasons we can't accept returns on used items that go in the mouth or on the skin — chopsticks, straws, gloves and similar — unless they arrived faulty, or sealed and damaged.

Contact

WhatsApp +961 76 147 793 (fastest) or shopratik.lb@gmail.com.

SHOPratik — Hazmieh, Lebanon.