Refund policy

Returns and refunds

We check every order before it leaves us, but things can go wrong in transit. If something's wrong, we'll fix it.

Damaged, faulty, or the wrong item

Tell us within 1 days of delivery and we'll make it right. Send a photo or short video of the problem on WhatsApp along with your order number, and that's all we need.

Once approved, you choose:

• a replacement, free of charge, or
• a full refund, paid within 7 days

If the fault is ours, meaning the item was damaged or faulty or we sent the wrong thing, we cover the return delivery. You're not paying for our mistake.

How to start a return

Message us on WhatsApp at +961 76 147 793 with your order number, what's wrong, and a photo or video. We'll reply and sort it out.

Refunds on cash-on-delivery orders

Orders are paid in cash on delivery, so refunds are returned to you in cash, or by another method we agree with you at the time.